Technical AI Architect / Evangelist

We are looking for an experienced Technical AI Architect / Evangelist to join a client’s product development team in a short-term project.

The project focuses on bringing AI to aid in customer service primarily by providing the customer service agents with summaries of past customer interactions and preferences. In addition to these on-going development items the architect is expected to guide the product development towards an agentic AI approach and a future proof AI architecture. The work environment is collaborative but a high degree of self-sufficiency is expected.

Project start time: As soon as possible
Project duration: 3 months
Location requirements: Primarily on-site in downtown Helsinki in the beginning. Moving to hybrid possible after getting started
Language requirements: English or Finnish
Allocation: 50-100%

Responsibilities:

Evaluate and advise on the most effective approach for AI solution development (build vs. buy). Define and optimize AI architecture, considering local and cloud-based environments. Assess the integration and implications of specific AI tools. Ensure the flexibility and interchangeability of LLM models within the architecture. Contribute to the design and implementation of AI in the customer’s customer service application Develop and integrate speech-to-text functionalities for processing voice requests. Proactively identify and propose broader AI concepts and solutions for client needs.

Qualifications and technical skills:

Strong expertise in AI concepts and practical applications. Proven experience in defining AI architectures, including cloud-based solutions (data is currently in Google Cloud). Familiarity with various LLM models and strategies for model interchangeability. Experience with agent-based AI systems is a plus. Understanding of the implications of specific AI tools and their potential for vendor lock-in. Demonstrated ability to work independently and drive projects forward. Experience with speech-to-text technologies is highly valued. Ability to think strategically and propose innovative AI solutions for diverse business challenges.

Interested? Reach out to lisa_witted in Slack or lisa.sandstrom@witted.com.